Policies

All initial scheduled lessons must be cancelled 24-hours prior to the scheduled lesson time or you will be charged a 25% cancellation fee - the remaining balance will be refunded to your original form of payment and you will need to schedule a new lesson through our site. If you cancel your lesson 24-hours or more in advance, you will have the option to reschedule or receive a full refund to your original form of payment. Rescheduled lessons that are cancelled, regardless of timing, will be charged a 25% cancellation fee - the remaining balance will be refunded to your original form of payment. 

Withdrawal from our programs must be made 1-week prior to the program start. If your withdrawal request is received less than 1-week from the program start date, you will be charged a 50% withdrawal fee - the remaining balance will be refunded to your original form of payment. Once the program has started, there will be no refunds or rescheduling for missed lessons. 

In the event of poor weather conditions, we will cancel all lessons and reschedule free of charge. If rescheduling is inconvenient, a full refund will be issued to your original form of payment. 

In the event that Heritage Tennis needs to cancel your lesson, we will offer to reschedule free of charge or offer a full refund to your original form of payment.